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Copyright Policy

All content, including text, images, graphics, audio, video, and other materials on this website, is the property of Clerking Solutions unless otherwise stated. This content is protected by copyright law and international treaties. Users of this website are granted a limited, non-exclusive, revocable license to access and use the content for personal, non-commercial purposes. This license does not permit users to reproduce, distribute, modify, or create derivative works of the content without prior written consent from Clerking Solutions. Unauthorised use of any content from this website may violate copyright, trademark, and other laws. We reserve the right to pursue legal action against individuals or entities who engage in such unauthorised use. If you believe that any content on this website infringes upon your copyright, please notify us promptly with detailed information at info@clerkingsolutions.com. We will investigate the matter and take appropriate action in accordance with applicable laws. For further inquiries or permissions regarding the use of our content, please contact us at info@clerkingsolutions.com

Disclaimer

The information provided on this website is for general informational purposes only. It does not constitute legal, financial, or professional advice. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits

Privacy

Privacy Notice - General Data Protection Regulation ("GDPR")

 

Please read the following information carefully. This privacy notice contains information about the information collected, stored and otherwise processed about you and the reasons for the processing. It also tells you with whom I share this information, the security mechanisms I have put in place to protect your data and how to contact me in the event you need further information.  

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Who I Am:   Individual barristers and their clerks collect, use and are responsible for personal information about you.  When I do this I am the ‘controller’ of this information for the purposes of the GDPR and the Data Protection Act 2018.  If you need to contact me about your data or the processing carried out, you can use the contact details at the end of this document.

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What I do with your information collected.

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When carrying out the provision of legal services or providing a reference I collect some or all of the following personal information that you provide: a. personal details,  b. family details c. lifestyle and social circumstances d. goods and services e. financial details f. education, training and employment details  g. physical or mental health details h. racial or ethnic origin i. political opinions j. religious, philosophical or other beliefs  k. trade union membership l. sex life or sexual orientation m. genetic data n. biometric data for the purpose of uniquely identifying a natural person  o. criminal proceedings, outcomes and sentences, and related security measures p. other personal data relevant to instructions to provide legal services, including data specific to the instructions in question.

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Information collected from other sources. The same categories of information may also be obtained from third parties, such as other legal professionals or experts, members of the public, your family and friends, witnesses, courts and other tribunals, investigators, government departments, regulators, public records and registers,    

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How I use your personal information: I may use your personal information for the following purposes:

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1. to provide legal services to my clients, including the provision of legal advice and representation in courts, tribunals, arbitrations, and mediations ii. to keep accounting records and carry out administration iii. to take or defend legal or regulatory proceedings or to exercise a lien iv. to respond to potential complaints or make complaints  v. to check for potential conflicts of interest in relation to future potential cases  vi. to promote and market my services  vii. to carry out anti-money laundering and terrorist financing checks viii. to train other barristers and when providing work-shadowing opportunities ix. to respond to requests for references x. when procuring goods and services xi. to publish legal judgments and decisions of courts and tribunals xii. as required or permitted by law.


Whether information has to be provided by you, and why If I have been instructed by you or on your behalf on a case or if you have asked for a reference, your personal information has to be provided, to enable me to provide you with advice or representation or the reference, and to enable me to comply with my professional obligations, and to keep accounting records. 

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The legal basis for processing your personal information:  I rely on the following as the lawful bases on which I collect and use your personal information:

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 â–ª If you have consented to the processing of your personal information, then I may process your information for the purposes set out above to the extent to which you have consented to me doing so.

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â–ª If you are a client, processing is necessary for the performance of a contract for legal services or in order to take steps at your request prior to entering into a contract.

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â–ª In relation to information which is in categories (g) to (o) above (these being categories which are considered to include particularly sensitive information and which include information about criminal convictions or proceedings) I rely on your consent for any processing for the purposes set out in purposes (ii), (iv), (vi), (viii) and (ix) above. I need your consent to carry out processing of this data for these purposes. However, if you do not consent to processing for purposes (iv) and (ix) (responding to potential complaints and providing a reference) I will be unable to take your case or to provide a reference. This is because I need to be able to retain all the material about your case until there is no prospect of a complaint and to provide an informed and complete reference.

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 â–ª In relation to information in categories (g) to (o) above (these being categories which are considered to be particularly sensitive information and include information about criminal convictions or proceedings), I am entitled by law to process the information where the processing is necessary for legal proceedings, legal advice, or otherwise for establishing, exercising or defending legal rights.

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 â–ª In relation to information which is not in categories (g) to (o) above, I rely on my legitimate interest and/or the legitimate interests of a third party in carrying out the processing for the Purposes set out above.

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 â–ª The processing is necessary to publish judgments or other decisions of courts or tribunals. 

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Who will I share your personal information with? If you are a client, some of the information you provide will be protected by legal professional privilege unless and until the information becomes public in the course of any proceedings or otherwise. As a barrister I have an obligation to keep your information confidential, except where it otherwise becomes public or is disclosed as part of the case or proceedings. It may be necessary to share your information with data processors, such as my support workers, email providers, data storage providers; other legal professionals; experts and other witnesses; prosecution authorities; courts and tribunals; co-workers; trainee barristers; lay clients; family and associates of the person whose personal information I am processing; in the event of complaints, colleagues who deal with complaints, the Bar Standards Board, and the Legal Ombudsman; other regulatory authorities; current, past or prospective employers; education and examining bodies; business associates, professional advisers and trade bodies, e.g. the Bar Council; the intended recipient, where you have asked me to provide a reference; the general public in relation to the publication of legal judgments and decisions of courts and tribunals.

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I may be required to provide your information to regulators, such as the Bar Standards Board, the Financial Conduct Authority or the Information Commissioner’s Office. In the case of the Information Commissioner’s Office, there is a risk that your information may lawfully be disclosed by them for the purpose of any other civil or criminal proceedings, without my consent or yours, which includes privileged information. I may also be required to disclose your information to the police or intelligence services, where required or permitted by law.

 

Sources of information The personal information I obtain may include information which has been obtained from:

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  â–ª other legal professionals â–ª experts and other witnesses â–ª prosecution authorities â–ª courts and tribunals â–ª trainee barristers â–ª lay clients â–ª family and associates of the person whose personal information I am processing â–ª in the event of complaints, colleagues who deal with complaints, the Bar Standards Board, and the Legal Ombudsman â–ª other regulatory authorities â–ª current, past or prospective employers â–ª education and examining bodies â–ª business associates, professional advisers and trade bodies, e.g. the Bar Council â–ª the intended recipient, where you have asked me to provide a reference. â–ª the general public in relation to the publication of legal judgments and decisions of courts and tribunals subject to my policy on this obligation.  â–ª data processors, such as my colleagues, IT support staff, email providers, data storage providers  â–ª public sources, such as the press, public registers and law reports.

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Transfer of your information outside the European Economic Area (EEA) This privacy notice is of general application and as such it is not possible to state whether it will be necessary to transfer your information out of the EEA in any particular case or for a reference. However, if you reside outside the EEA or your case or the role for which you require a reference involves persons or organisations or courts and tribunals outside the EEA then it may be necessary to transfer some of your data to that country outside of the EEA for that purpose. If you are in a country outside the EEA or if the instructions you provide come from outside the EEA then it is inevitable that information will be transferred to those countries. If this applies to you and you wish additional precautions to be taken in respect of your information please indicate this when providing initial instructions. Some countries and organisations outside the EEA have been assessed by the European Commission and their data protection laws and procedures found to show adequate protection. Most do not. If your information has to be transferred outside the EEA, then it may not have the same protections and you may not have the same rights as you would within the EEA. I may transfer your personal information to the following which are located outside the European Economic Area (EEA): • cloud data storage services based in the USA who have agreed to comply with the EUU.S. Privacy Shield, in order to enable me to store your data and/or backup copies of your data so that I may access your data when they need to. The USA does not have the same data protection laws as the EU but the EU-U.S. Privacy Shield has been recognised by the European Commission as providing adequate protection. To obtain further details of that protection see https://ec.europa.eu/info/law/law-topic/dataprotection/data-transfers-outside-eu/eu-us-privacy-shield_en.] • cloud data storage services based in Switzerland, in order to enable me to store your data and/or backup copies of your data so that I may access your data when I need to. Switzerland does not have the same data protection laws as the EU but has been recognised by the European Commission as providing adequate protection; see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outsideeu/adequacy-protection-personal-data-non-eu-countries_en. If I decide to publish a judgment or other decision of a Court or Tribunal containing your information then this will be published to the world.   I will not otherwise transfer personal information outside the EEA except as necessary for providing legal services or for any legal proceedings.  If you would like any further information please use the contact details at the end of this document.

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How long will I store your personal data?  I will normally store all your information:

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until at least 1 year after the expiry of any relevant limitation period (which will usually be 6 years, but may be 12 years, or longer where the case includes information relating to a minor, from the date of the last item of work carried out, the date of the last payment received or the date on which all outstanding payments are written off, whichever is the latest. This is because it may be needed for potential legal proceedings. At this point any further retention will be reviewed and the data will be marked for deletion or marked for retention for a further period. The latter retention period is likely to occur only where the information is needed for legal proceedings, regulatory matters or active complaints. Deletion will be carried out (without further notice to you) as soon as reasonably practicable after the data is marked for deletion.


If provided by a solicitor/non-direct access client I may delete paper copies of your information 1 year from the date of the last item of work carried out, or 1 month from either the date of the last payment received or the date on which all outstanding payments are written off, whichever is the latest.


I will store some of your information which I need to carry out conflict checks for the rest of my career. However, this is likely to be limited to your name and contact details, the name of the case, and the name of any land or property involved. This will not include any information within categories (g) to (o) above.


Information related to anti-money laundering checks will be retained until five years after the completion of the transaction or the end of the business relationship, whichever is the later;


Names and contact details held for marketing purposes will be stored indefinitely or until I or my clerks become aware or are informed that the individual has ceased to be a potential client.


Consent  As explained above, I am relying on your explicit consent to process your information in categories (g) to (o) above. You provided this consent when you agreed that I would provide legal services/you asked me to provide a reference. You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity I have carried out prior to you withdrawing your consent. However, where I also rely on other bases for processing your information, you may not be able to prevent processing of your data. For example, if you have asked me to work for you and I have spent time on your case, you may owe me money which I will be entitled to claim.  If there is an issue with the processing of your information, please contact my clerks using the contact details below. 

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Your Rights Under the GDPR

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You have a number of rights that you can exercise in certain circumstances. These are free of charge. In summary, you may have the right to: â–ª Ask for access to your personal information and other supplementary information; â–ª Ask for correction of mistakes in your data or to complete missing information I hold on you; â–ª Ask for your personal information to be erased, in certain circumstances; â–ª Receive a copy of the personal information you have provided to me or have this information sent to a third party. This will be provided to you or the third party in a structured, commonly used and machine readable format, e.g. a Word file; â–ª Object at any time to processing of your personal information for direct marketing; â–ª Object in certain other situations to the continued processing of your personal information; â–ª Restrict my processing of your personal information in certain circumstances;

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â–ª Request not to be the subject to automated decision-making which produces legal effects that concern you or affects you in a significant way. If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual's rights under the GDPR. If you want to exercise any of these rights, please: â–ª Use the contact details at the end of this document; â–ª I may need to ask you to provide other information so that you can be identified; â–ª Please provide a contact address so that you can be contacted to request further information to verify your identity; â–ª Provide proof of your identity and address; â–ª State the right or rights that you wish to exercise. I will respond to you within one month from when I receive your request.

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How to make a complaint?  The GDPR also gives you the right to lodge a complaint with the Information Commissioners’ Office if you are in the UK, or with the supervisory authority of the Member State where you work, normally live or where the alleged infringement of data protection laws occurred. The Information Commissioner’s Office can be contacted at http://ico.org.uk/concerns/.  

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Future Processing I do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended.  

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Changes to this privacy notice

This privacy notice was published on 28th March 2024 and last updated on that date. I continually review my privacy practices and may change this policy from time to time. When I do it will be notified by email.  

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Contact Details - If you have any questions about this privacy notice or the information I hold about you, please contact me.  The best way to contact me is to write to me at my Clerking Solutions email address at info@clerkingsolutions.com headed “Data Protection” or by phone at 07703 053309

Complaints Procedure

Barristers instructed via Clerking Solutions use the complaints procedure set out below.

1. My aim is to give all my clients a good service at all times. However, if you have a complaint please let me know as soon as possible, by telephone or in writing. I will treat your complaint as confidential although I may discuss it with other barristers or officials from the Bar Standards Board as part of their monitoring functions. I will not reveal your name to others unless I appoint an independent person to investigate a complaint or set up mediation. I will deal with your complaint promptly.

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2. Please note that the Legal Ombudsman, the independent complaints body for service complaints about lawyers, has time limits in which a complaint must be raised with them. The time limits are:

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a) The act or omission, or when the complainant should reasonably have known there was cause for complaint, must have been after 5 October 2010; and

b) The complainant must refer the complaint to the Legal Ombudsman no later than six years from the act/omission, or three years from when the complainant should reasonably have known there was cause for complaint.

c) The complainant must also refer the complaint to the Legal Ombudsman within six months of the complaint receiving a final response from their lawyer, if that response complies with the requirements in rule 4.4 of the Scheme Rules (which requires the response to include prominently an explanation that the Legal Ombudsman was available if the complainant remained dissatisfied, and the provision of full contact details for the Ombudsman and a warning that the complaint must be referred to them within six months).

 

3. Chambers must have regard to that timeframe when deciding whether they are able to investigate your complaint. Chambers will not therefore usually deal with complaints that fall outside of the Legal Ombudsman's time limits. The Ombudsman can extend the time limit in exceptional circumstances.

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4. The Ombudsman will also only deal with complaints from consumers. This means that only complaints from the barrister's client are within their jurisdiction. Non-clients who are not satisfied with the outcome of the investigation should contact the Bar Standards Board rather than the Legal Ombudsman.

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5. It should be noted that it may not always be possible to investigate a complaint brought by a non-client. This is because my ability to satisfactorily investigate and resolve such matters is limited and complaints of this nature are often better suited to the disciplinary processes maintained by the Bar Standards Board. Therefore, I will make an initial assessment of the complaint and if I feel that the issues raised cannot be satisfactorily resolved through my complaints process I will refer you to the Bar Standards Board.

 

Complaints made by telephone

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6. If you wish to make a complaint by telephone, I will make a note of the details of your complaint and what you would like done about it. I will endeavour to resolve matters with you on the telephone. If after discussion you are satisfied with the outcome I will make a note of the outcome and the fact that you are satisfied. If you are not satisfied you may wish to make a written complaint.

 

Complaints made in writing

 

7. If you wish to make a written complaint please give me the following details:

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  • Your name, telephone number and address;

  • The detail of your complaint; and

  • What you would like done about it.

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Procedure for dealing with your complaint

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8. There are a number of ways in which your complaint may be dealt with:

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(a) Discussion over the telephone;

(b) Dealt with by correspondence;

(c) Discussion at a meeting between us;

(d) The appointment of an independent person to investigate the complaint

 

9. If we decide to appoint an independent person to investigate the complaint (for example, a barrister in another chambers), we both would need to agree who to appoint. An independent person who has considerable experience in the area that is the subject matter of the dispute should be chosen.

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10. Upon receipt of a written complaint I will:

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(a) Reply in writing, normally within 48 hours, to acknowledge the complaint and inform you how I shall be dealing with it.

(b) Reply within 14 days responding in full to your complaint. I will offer you the opportunity to meet with you if that is appropriate. If I find later that I am not going to be able to reply within 14 days I will set a new date for my reply and inform you. My reply will set out:

 

  • The nature and scope of my investigation;

  • My conclusion on each complaint and the basis for my conclusion; and

  • If I find that you are justified in your complaint, my proposals for resolving the complaint

 

11. If you are not happy with my final written response and you fall within their jurisdiction, you may make a formal complaint to the Legal Ombudsman, the independent complaints handling body for complaints about lawyers. Please note the timeframe for referral of complaints to the Ombudsman as set out at paragraph 2 above. Those clients who are able to complain to the Legal Ombudsman are as follows:

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a) Individuals

b) Businesses or enterprises that are micro-enterprises within the meaning of Article 1 and Article 2(1) and (3) of the Annex to Commission Recommendation 2003/361/EC (broadly businesses or enterprises with fewer than 10 employees and turnover or assets not exceeding €2 million);

c) Charities with an annual income net of tax of less than £1 million;

d) Clubs, associations or organisations, the affairs of which are managed by its members or a committee of its members, with an annual income net of tax of less than £1 million;

e) Trustees of trusts with an asset value of less than £1 million; and

f) Personal representatives or beneficiaries of the estates of persons who, before they died, had not referred the complaint to the Legal Ombudsman.

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You can write to the Legal Ombudsman at:

Legal Ombudsman

PO Box 6806,

Wolverhampton

WV1 9WJ

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Telephone number: 0300 555 0333

Email: enquiries@legalombudsman.orq.uk

 

More information More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/

 

If you are unhappy with my final written response, alternative complaints bodies such as  ProMediate (  https://www.promediate.co.uk/ ) also exist which are competent to deal with complaints about legal services, should we both wish to use such a scheme. If you wish to use ProMediate, please contact me to discuss this. Please also note that: (1) the time limit for contacting the above is 28 days, and (2) if we use mediation, neither you nor I am required to accept the proposed resolution. If mediation does not resolve the complaint, you may still make a complaint to the Legal Ombudsman (provided you fall within their jurisdiction and you do so within the time limit).

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12. If you are not my client and are unhappy with the outcome of our investigation then please contact the Bar Standards Board at:

 

Bar Standards Board

Contact and Assessment Team

289-293 High Holborn

London

WC1V 7JZ

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Telephone number: 0207 6111 444

Website: www.barstandardsboard.org.uk

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13. I will maintain confidentiality at all times and discuss your complaint only to the extent that is necessary for its resolution and to comply with requests for information from the Bar Standards Board discharging its monitoring functions.

 

14. I will retain all correspondence and other documents generated in the course of your complaint for a period of six years and I will review complaints at least once a year to ensure that I maintain good standards of service.

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